Duty Manager

The Duty Manager will responsible for the smooth and efficient operation of the Front Office during their shift. They provide exceptional guest service, handle guest requests and complaints and supervise the Front Office team.

Responsibilities:

• Guest Services:
• Provide a warm and welcoming experience for all guests.
• Anticipate guest needs and proactively offer assistance.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Resolve guest issues to ensure satisfaction.
• Front Office Operations:
• Oversee the daily operations of the Front Office, including check-in/check-out, reservations, and concierge services.
• Ensure efficient and accurate processing of guest transactions.
• Monitor the performance of the Front Office team and provide guidance and support.
• Maintain a thorough knowledge of hotel policies, procedures, and systems.
• Ensure compliance with all safety and security procedures.
• Team Leadership:
• Supervise and motivate the Front Office team.
• Conduct shift briefings and provide clear instructions to team members.
• Delegate tasks and responsibilities effectively.
• Provide training and coaching to team members as needed.
• Address performance issues and provide feedback to team members.
• Problem Solving:
• Handle guest complaints and resolve issues efficiently.
• Identify and address operational challenges.
• Make sound decisions in a timely manner.

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Food provided

Experience:

• total work: 3 years (Preferred)

Work Location: In person