Job
Description
Overseeing the daily operations, ensuring customer satisfaction, team coordination, and adherence to health, safety, and security protocols. This position requires a proactive individual with strong decision-making abilities, leadership skills, and a focus on delivering exceptional guest service. Key Responsibilities Customer Service: Address and resolve guest concerns, ensuring satisfaction by meeting their needs and delivering a personalized experience. Support staff in providing outstanding customer service and handling guest inquiries effectively. Leadership: Oversee operations during your shift, ensuring tasks are efficiently delegated and completed. Resolve operational problems swiftly and provide guidance and support to staff, boosting morale and maintaining a productive working environment. Communication: Maintain clear and consistent communication with team members regarding shift changes, operational updates, and guest requests. Attend regular meetings and briefings with senior management to discuss issues, updates, and improvements. Health and Safety: Assist the operations manager in ensuring compliance with health, safety, and legal regulations. Support safety training and ensure staff are aware of safety protocols and procedures. Security: Ensure the safety and security of the hotel, including monitoring key control systems and inventory management. Ensure that all security protocols are followed during your shift, maintaining a safe environment for guests and staff. Emergency Response: Take charge in emergency situations, ensuring appropriate action is taken swiftly, including coordinating with emergency services if necessary. Maintain knowledge of emergency procedures, including fire, medical, and evacuation plans. Training: Assist in the training and induction of new staff members, ensuring they understand their responsibilities and hotel policies. Provide ongoing coaching and support to staff to help them excel in their roles. Maintenance: Identify any maintenance needs or hazards in guest rooms, public spaces, and back-of-house areas. Report maintenance issues to the relevant department and ensure timely resolution to maintain a safe and well-functioning environment
