Duty Manager

• Job type

  :

  Full time

• Reporting Manager

  :

  Duty Manager

• No of staff managed

  :

  NA

Job profile:

• Qualification

  : Prefer

  BHM/ Bachelors Degree

• Industry Type

  :

  FM Services, Hotel

• Overall Experience     :

  1-3

  years

• Industry Experience    : 1-2

  years

• Technical Skills

  :

  Computer knowledge, Knowledge of VMS software (opera/Fidelio)

• Generic Skills

  :

  Communication, Planning, Prioritizing and organizing, Front Office

• Behaviors

  : To have right attitude and a professional approach towards all our                                                                                                                                                                                                                                                                                     guests, level, Team work, Learning attitude & Positive thinking 

Job Aim:

To be responsible for guest’s first impression of the organization, meet/greet and   assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.

Competencies

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem-solving skills.
• Able to work flexible hours.
• Quick learner and ability to motivate self.
• Proven working experience as a Front Office Executive.
• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS office.  
• Strong team player within a customer service team environment.

Responsibilities

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. 
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. 
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Assisting with special needs for visitors with disabilities. 
• Ensuring basic cleanliness of lobby, lifts and public area. 
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Ensuring the all last-minute visitors are guided to do a self-checking with self-check in  Kiosk.
• Giving daily handover of tasks completed and pending
• Ensuring all devices are operational and placed at the desk. iPad /printer/ Camera/ Scanner Etc.
• Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
• Issuing Temporary access cards to Accenture employees & following up via emails for returning cards.
• Handling cash and maintaining the VMS register.
• Regular checking/monitoring of emails addressed to reception and prompt reply of all email.
• Checking the VMS and ensuring all Clients and Visitors badges are prepared as requested.
• Following up with teams to ensure approvals are in place for all upcoming visits  
• Checking the Client welcome screen and getting it updated by IT team .
• Coordinating with HK for proper cleaning and maintenance e of lobby.
• Guiding Visitors, Clients or employees to correct floor.
• Being aware of all emergency exists in the floor and guiding the team members during emergency.
• Having up to date knowledge of all Floors and IG operating from each floor.
• Reconciliation of all Access cards and paper badges issued from reception.
• Making and sharing of Daily report to Manager.
• Greet guest and colleagues with a smile and maintain a friendly facial expression.
• Answering the calls within 3 rings.