Duty Manager

Position Overview:

Duty Manager

Key Responsibilities

Guest Experience Management:

• Lead the way

  in managing guest experiences, hotel operations, and team performance.

• Prioritize workload

  effectively to ensure the team delivers

  authentic, memorable experiences

  .
• Resolve guest

  issues, queries, or concerns

  through

  authentic conversations

  and effective communication.
• Serve as the

  first point of contact

  in case of any

  critical emergency situations

  or incidents.

Team Leadership:

• Develop the team's skills

  through training, mentoring, and guidance, ensuring they are equipped to contribute positively to hotel performance.
• Foster a

  one-team approach

  , ensuring seamless teamwork in all operations.

Operational Excellence:

• Ensure the team meets

  productivity standards

  and delivers excellent service throughout the hotel.
• Help maintain smooth

  hotel operations

  by addressing issues as they arise, ensuring an efficient and high-performing front office team.

What We Need from You:

• Education:

  Minimum

  Diploma or equivalent

  ; some college education preferred.

• Experience:

  At least

  2 years of experience

  in

  front desk/guest service leadership

  or related roles.

• Skills:

• Fluent in

  spoken and written English

  (additional languages preferred).
• Basic

  mathematics skills

  for managing transactions and operations.
• Strong

  communication

  ,

  problem-solving

  ,

  reasoning

  , and

  motivational skills

  .
• Ability to stand for

  long periods

  and occasionally lift

  heavy items

  .
• Working knowledge of

  hotel property management systems

  (e.g.,

  Opera

  ) beneficial.

• Willingness

  to work during evenings and weekends.

What You Can Expect From Us:

• A

  competitive salary

  that rewards your dedication and hard work.

• Full uniform

  provided.

• Impressive room discounts

  and additional benefits for you and your family.
• Comprehensive

  training

  programs to help you grow in your career.
• A

  supportive work environment

  where inclusion and diversity are celebrated, fostering personal and professional growth.