Duty Manager

As Duty Manager, you will be responsible for the general management and security matters within the hotel. Your role includes ensuring exceptional guest service, managing staff, and maintaining a secure and comfortable environment for both guests and employees. Throughout your duty, you will take on various responsibilities such as being an information provider, problem solver, public relations manager, sales manager, and diplomat, all while upholding a professional and efficient demeanor. Your main focus will be to ensure a high level of customer satisfaction by promptly addressing guest concerns and resolving issues. You will oversee the check-in and check-out process to ensure efficiency and accuracy, handle VIP guests and special requests, and supervise and coordinate the activities of hotel staff during your shift. Assigning tasks, providing training, and offering guidance to staff members will also be part of your daily routine. Monitoring and ensuring the smooth operation of all hotel departments, including front desk, housekeeping, and food and beverage, will be crucial. You will also participate in inventory management, ensure adherence to brand standards and quality benchmarks, and implement and uphold the hotel's policies and procedures. Regular inspections to maintain cleanliness and quality standards will be conducted under your supervision. To be successful in this role, you should possess strong leadership and communication skills, excellent problem-solving abilities, and relevant experience in lifestyle hotels. Knowledge of hotel operations and industry trends is essential, and you must be willing to work flexible hours, including nights and weekends. You should be confident and enjoy the challenge of delivering consistent standards of service. Proficiency in Bahasa Indonesia and English (spoken and written) is required.,