Duty Manager / Asst. Front Office Manager

A Duty Manager is responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and handling emergencies. You will act as a point of contact for staff and guests, resolve issues, and maintain a positive and efficient environment. This role requires strong leadership, problem-solving, and communication skills. Key Responsibilities:

• Supervising and Managing Staff:Duty Managers oversee daily operations, manage staff schedules, and ensure adequate staffing levels. They also provide guidance, support, and training to staff members.
• Ensuring Guest Satisfaction:They are responsible for ensuring a positive guest experience, handling inquiries, complaints, and feedback efficiently and professionally.
• Managing Daily Operations:Duty Managers oversee various departments, including front desk, housekeeping, and food and beverage, ensuring smooth and efficient operations.
• Handling Emergencies and Issues:They are expected to handle emergencies, resolve conflicts, and address any issues that may arise during their shift.
• Maintaining Standards:Duty Managers ensure that service standards, operating procedures, and safety regulations are followed.
• Financial Management:They may be involved in tasks such as cash handling, inventory management, and tracking expenses.
• Communication and Coordination:They act as a liaison between different departments and communicate effectively with staff, guests, and management.

Essential Skills:

• Leadership: Ability to motivate and guide a team, delegate tasks, and make decisions.
• Problem-solving: Ability to identify and resolve issues quickly and effectively.
• Communication: Clear and effective communication with staff and guests.
• Customer Service: Strong focus on providing excellent guest service.
• Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain a structured environment.
• Financial Acumen: Understanding of basic financial concepts, including budgeting and cost control.
• Knowledge of Hospitality Operations: Familiarity with various aspects of hotel operations, including front desk, housekeeping, and food and beverage.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off

Supplemental Pay:

• Joining bonus
• Performance bonus
• Shift allowance
• Yearly bonus

Work Location: In person

Speak with the employer
+91 8956453904