Due Diligence Support Analyst

Job Description

Support & Query Management: Serve as the initial point of contact for AML requests for information from internal and external stakeholders. Review and respond to inquiries about customer transactions, due diligence checks, and compliance processes. Coordinate with AML, transaction monitoring, and financial crime teams to gather required information. Keep accurate records of requests, replies, and escalated requests for the audit and reporting process. Collaboration & Communication: Liaise with KYC, onboarding, transaction monitoring, and financial crime teams to help process compliance-related requests. Communicate with outside partners, such as banks and state authorities, to facilitate their requests for information. Ensure all stakeholders are kept in touch quickly and professionally. Process & Documentation Support: Assist with creating and updating internal knowledge base documents, FAQs, and standard templates for typical compliance questions. Spot trends in support questions and suggest changes to processes and workflows. Aid compliance reporting efforts with a tracking and analysis of RFI trends. Essential qualifications: Experience: 0-3 years in AML, Compliance, Financial Crime, Fintech or a support function in financial services. Desirable: AML-related certification (e.g., CAMS, ICA) or prior experience in a regulated financial institution