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About the Role: Grade Level (for internal use): 09 The Team: The Customer & Growth Office, a new shared capability within Market Intelligence, partners closely with the Sales organization to deliver a differentiated customer experience. This group enables our sales team and businesses by overseeing customer success, sales operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowers accelerated growth and delivery by putting the customer at the core of everything we do driving a full customer experience that differentiates us from our competitors. The Proposal & Customer Assessment Team is part of the broader commercial operations. An enabling function to assist with due diligence questionnaires, risk assessments, audits, and other customer inquiries. Our goal is to enable new revenue generation via RFX & deliver superior customer satisfaction by providing high-quality proposals & relevant information during pre/post-sales. We serve a vast array of clients across geographies and are committed to the client-first mindset. The Due Diligence/Audit Specialist will focus on the inquiries received for Market Intelligence. The Role: Project manager for complex customer audits and due diligence initiated by clients. Coordinate preparation, execution, and delivery of formal responses.Foster positive relationships with customers, maintain open and transparent communication with the customer throughout the process, acknowledge receipt of the due diligence request or audit initiation, and provide regular updates on progress. Develop a deep understanding of product solutions and platforms for effective communication. Maintains awareness of internal controls and audit/Due Diligence trends to ensure the process remains effective.Ensuring that responses are accurate, timely, and comply with company standards. Tracking to completion of action items raised during assessments and audits. Maintain thorough documentation of the entire due diligence or audit response process, including correspondence with the customer, supporting documentation provided, and any actions taken to address issues or concerns.Coordinating with internal stakeholders such as sales, product, legal, and information security to respond to customer requests and create accurate, persuasive, and cogent response documents.Assist with our centralized database processes, policies, and procedures to drive improvement in tools and content. Assist in continually updating due diligence content. Identify opportunities to optimize processes, leveraging automation, technology, and data analytics where possible. What we are looking for Overall 3 7 years of relevant experience Possessing a robust comprehension of Information/Cyber Security, Risk Management, BIA/BCP, Application Security, Network Security, Incident Response, and Cloud Security Demonstrating a solid foundation in audit and control review, particularly in SOC audit, business processes, and controls Proficient in addressing Third Party Risk Assessments, Information Security Assessments, and Audits Exhibiting strong Decision-making and Critical Thinking skills, adept at conducting thorough analysis leading to informed decision-making outcomes Personal competencies Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization Strong analytical and problem-solving skills, with the ability to assess complex information and develop actionable insights Self-motivated with an outstanding attention to detail Capable of managing multiple concurrent projects efficiently Demonstrates creativity and consistently employs initiative in all tasks and projects Ability to cultivate strong working relationships with internal colleagues is imperative for the role About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
