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Daimler Trucks Innovation Center
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DTICI_ServiceNow_Vendor/Partner Manager / Demand manager_T6

DTICI_ServiceNow_Vendor/Partner Manager / Demand manager_T6

Daimler Trucks Innovation Center

10 - 15 years

25 - 30 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Procurement Product management PMP Resource allocation Agile SOW Vendor Licensing Analytics Capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as the single point of contact for managing

ServiceNow external vendors/partners

and overseeing

demand intake and delivery planning

. This includes evaluating incoming requests, managing vendor delivery performance, coordinating platform resource allocation, and aligning workstreams with platform roadmaps and governance models. Play a crucial role in managing escalations.

Experience

: 10 15 years in IT

Education

: Bachelors in Engineering, Computer Science, Business Administration or related fields

Certifications

Preferred: ITIL v4 Foundation, PMP or Agile Certification, ServiceNow Fundamentals, Product Management

Communication Skills

: Excellent stakeholder communication, cross-functional facilitation, and vendor negotiation skills

Key Responsibilities

Demand Management

Own the

end-to-end demand lifecycle

Intake, validation, prioritization, assignment, tracking

Collaborate with product owners, business users, and platform leads to:

Evaluate technical feasibility, alignment with platform strategy

Assign demands to internal or partner delivery teams

Maintain

demand backlog and delivery pipeline

across sprints/releases

Vendor & Partner Management

Act as the

primary interface for ServiceNow vendors/partners

Onboard, coordinate, and track partner performance

Facilitate governance calls, monthly/quarterly business reviews (MBRs/QBRs)

Define and track

SLAs, KPIs, and contract deliverables

Perform scope and effort validation for vendor estimates and technical design

Planning & Governance

Align all external work with

internal platform governance standards

Support

license audits

, usage evaluations, and cost optimization efforts

Track

resource allocation and utilization

across internal and partner teams

Contribute to platform roadmap sessions by mapping demand impact and value delivery

Reporting and Analytics

Maintain dashboards for:

Demand status

Partner performance

Capacity planning and throughput

Generate reports for leadership to track trends, blockers, and delivery efficiency

Required ServiceNow Knowledge & Experience

Strong understanding of

ServiceNow platform capabilities and modules

(ITSM, ITOM, HRSD, CSM, SPM)

Familiarity with:

ServiceNows

App Engine and licensing model

Development lifecycle (Dev/Test/Prod environments, update sets, ATF)

Common Service Data Model (CSDM) and CMDB dependencies

Experience working alongside:

Developers, Architects, Platform Owners, and Product Managers

Ability to understand and evaluate:

Stories, epics, enhancements, and release planning artifact

Desirable Skills

Ability to quickly learn and adapt to newer technologies

Exposure to

ServiceNow Agile or SAFe

modules (for story/demand tracking)

Contract/vendor lifecycle understanding (SOW, SLA, invoicing, onboarding)

Familiarity with tools such as JIRA, PowerBI, ServiceNow Performance Analytics

Experience working in global and matrixed teams

Key Stakeholder Interfaces

Internal: Platform Teams, Product Owners, BA, Testing, Procurement, CIO Office

External: ServiceNow Partners, Managed Service Providers, Implementation Vendors

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DTICI_ServiceNow_Vendor/Partner Manager / Demand manager_T6

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

ServiceNow external vendors/partners

demand intake and delivery planning

Experience

Education

Certifications

Communication Skills

Key Responsibilities

Demand Management

end-to-end demand lifecycle

demand backlog and delivery pipeline

Vendor & Partner Management

primary interface for ServiceNow vendors/partners

SLAs, KPIs, and contract deliverables

Planning & Governance

internal platform governance standards

license audits

resource allocation and utilization

Reporting and Analytics

Required ServiceNow Knowledge & Experience

ServiceNow platform capabilities and modules

App Engine and licensing model

Desirable Skills

ServiceNow Agile or SAFe

Key Stakeholder Interfaces

More Jobs at Daimler Trucks Innovation Center