DP Operations Team Lead

Position Overview:

The DP Operations Team Lead is responsible for overseeing the day-to-day operations related to Demat accounts, ensuring the accurate and timely processing of all transactions. The Team Lead plays a crucial role in managing smooth operations for demat/remate, and transmission processing, as well as coordinating with internal and external stakeholders. Key responsibilities include supervising the handling of client deliverables such as CML/DIS issuance, addressing client queries, and overseeing the processing of delivery instructions, as well as pledge and unpledge requests & handling the billing process. The Team Lead is also responsible for managing a team, ensuring high operational efficiency, and compliance with regulatory requirements.

Role & responsibilities:

• Supervise, and manage a team responsible for processing daily transactions related to Demat accounts, including credit/debit of securities, pledge/release, and Demat/remat requests, ensuring timely and accurate execution.
• Maintain accurate records of client transactions and holdings in the Demat system, ensuring proper reconciliation of processed requests.
• Ensure adherence to SEBI, CDSL/NSDL regulations, and other industry compliance standards in all DP operations.
• Oversee the resolution of client queries related to Demat transactions, holdings, and account status, ensuring timely and effective responses.
• Coordinate with internal teams, depositories, and external stakeholders for smooth processing of DP related transactions and issue resolution.
• Supervise data updates to ensure they are accurately reflected in the system and recorded in real-time.
• Monitor and improve team performance, ensuring optimal productivity and compliance with internal standards.
• Publish reports on Demat account activities, transaction statuses, and any discrepancies for management review.
• Provide training and support to team members on operational procedures, regulatory compliance, and best practices.

Preferred candidate profile:

• Graduate in any stream
• NISM Certification (VI)
• Proficient in MS Office and relevant software applications.
• Strong knowledge of SEBI regulations, CDSL/NSDL depository procedures, and industry compliance standards.
• Minimum 3 to 5 years of experience in DP operations, securities processing, or a similar role within the financial services industry, including at least 1-2 years in a team lead or supervisory position.
• Excellent communication skills, both written and verbal, with the ability to manage team dynamics and client relationships effectively.
• Ability to lead a team, prioritize tasks, and work efficiently under tight deadlines.
• Strong problem-solving and decision-making abilities, with a focus on improving operational efficiency and compliance.