Domestic Wealth Relationship Manager

Domestic Wealth Management

Joining Date: Immediate or with in 1 month

Gender:

Contact Details:

About Company :

Preferred Sector: BFSI (Knowledge about Mutual Funds / Insurance Products)

Salary Range: CTC 6,00,000- 8,00,000 PA + Additional benefits as per companys norms (Medi-claim, Incentives, Travel Allowance, Phone Allowance etc)

I: KEY RESPONSIBILITY AREAS:

A Domestic Wealth Relationship Manager would primarily deal with individual retail & HNI customers and advise them on various financial products and services offered by the organization.

# Revenue Generation:

1. Acquire, retain, and deepen portfolio to maximize sales performance to achieve revenue targets through, wealth management products, real estate products, asset-related products (secured, unsecured) and any other products being offered by the organization.

2. Grow AUM and Sales revenue on a month-on-month basis.

3. Support Managers in developing and implementing action plans to achieve business objectives.

4. Increase product per customer on a regular basis within current customer base.

5. Organize and participate in all promotion activities organized at the organization.

# Operational Governance.

1. Ensure all processes are followed to ensure that there are no operating losses/ Frauds.

2. Accurate and timely processing of customer instructions

3. Ensure adherence to KYC Norms.

4. Maintain standards to comply with Company Audit.

# Customer Experience Management

1. Ensure effective relationship management by monitoring the movement of the customers and implement a customer retention program.

2. Minimize rejections and customer complaints to create a wow experience.

3. Hold periodic customer meets and branch promotions to generate more business.

4. Customer query handling / complaint resolution.

5. Specific initiatives taken to improve service and reduce bottlenecks and customer complaint

6. Customer visits as per laid down call frequency.

II: INDICATIVE KPIs

1. %Achievement of Sales Acquisition & Revenue targets.

2. % Achievement of Book Growth targets.

3. % Achievements of Service Standards.

III: COMPETENCIES & SKILLS REQUIRED

A Relationship Manager is required to interact with customers for most part of his/her day and so good communication and presentation skills are a prerequisite for the job. The job also requires thorough financial and sector knowledge in order to provide sound and reliable advice to clients. The major skills and competencies required are:

1. Excellent communication Skills

2. Understanding and interest in financial products and markets

3. Ability to analyze information.

4. Ability to explain complex information clearly and simply.

5. Good sales, negotiation & influencing skills.

6. Excellent Customer Relationship Management skills.