Domestic Tour Manager

Company Description

Touracle, established in 2007 and formerly known as Kerala Holiday Mart, specializes in providing extraordinary travel experiences tailored to meet the needs of travelers. With expertise across all four South Indian states and the Andaman Islands, our team of seasoned travel professionals curates unique journeys designed to create lasting memories. Backed by over a decade of experience, we are a trusted provider for a wide range of travel experiences including family vacations, adventure tours, and customized itineraries. At Touracle, we are committed to delivering holistic, high-quality services to make every journey truly exceptional.

Role Description

This is a full-time, on-site role based in Ernakulam for a Domestic Tour Manager. The Domestic Tour Manager will coordinate, manage, and oversee all aspects of domestic tours, including itinerary planning, client engagement, vendor management, and on-the-ground assistance. They will be responsible for ensuring a seamless travel experience for clients, resolving any issues during tours, and maintaining open communication with clients and stakeholders. Additionally, the role includes coordinating with internal teams to deliver tailored experiences that meet client preferences.

Qualifications

• Strong planning, organizational, and time management skills for itinerary creation and tour execution
• Excellent communication and interpersonal skills to engage with clients, vendors, and team members
• Customer service expertise, problem-solving abilities, and dispute resolution skills to ensure client satisfaction
• Knowledge of domestic travel destinations in South India and the Andaman Islands
• Proficiency in using travel management software or technology
• Ability to work under pressure, manage on-site challenges, and maintain a professional demeanor
• Bachelor's degree in Travel Management, Hospitality, or a related field (or relevant experience)
• Multilingual proficiency is a plus
• Familiarity with travel regulations and logistics is advantageous