Domain Consultant- Air Community System

Key Responsibilities:

• Lead projects end-to-end by capturing and delivering all business needs of the client within the air logistics domain
• Facilitate requirements gathering across business functions, ensuring alignment with operational workflows and regulatory requirements
• Serve as the bridge between customer expectations and product/solution delivery
• Prepare and manage detailed Business Requirement Specifications (BRS), System Requirement Specifications (SRS), and use cases
• Collaborate with technical teams to translate business needs into functional solutions and validate them through testing and demos
• Conduct business requirement reviews and validation sessions with clients and internal stakeholders
• Contribute to product evolution by identifying market trends, industry gaps, and customer feedback
• Stay updated with IATA standards, air cargo digitalization trends, and related compliance frameworks
• Must be open to travel (up to 50%) for stakeholder engagement, training, workshops, and reviews

Core Competencies:

• Analytical Skills

  Ability to interpret complex data, recognize patterns, and offer actionable solutions

• Communication Skills

  Strong verbal and written skills to articulate requirements and findings clearly

• Stakeholder Engagement

  Capable of managing expectations and building rapport across diverse teams

• Adaptability

  Able to manage shifting priorities and multitask in a dynamic environment

• Domain Knowledge

  Strong understanding of air cargo industry workflows, challenges, and regulatory environment

• Technical Proficiency

  Experience with business analysis tools, process modeling, wireframes, and data visualization

Operational Activities / Tasks:

• Collaborate with BA team to develop SRS, BRD, code reviews, GAP analysis, Process Maps, Swim Lane Diagrams, and Workflow Charts
• Maintain product roadmap and continuously work to enhance platform features
• Analyze business reports and customer scenarios for mapping requirements into system functionalities
• Support RFP response creation, solution demos, and client presentations