Disputes Credit Card Non-Fraud Analyst� Associate/Senior associate/Team lead - Chennai/Pune/Hyderabad - GO/JC/1056/2025

Job Title � Disputes Credit Card Non-Fraud Analyst� Associate/Senior associate/Team leadLocation-Chennai/Pune/HyderabadJob Responsibilities2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based InsurerInvestigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).?Analyze customer complaints and transaction histories to identify discrepanciesEnsure compliance with client SLAs, internal controls and regulatory guidelinesReview and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelinesLiaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolutionMaintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good qualityHands on experience of VISA cardsExperience with Dispute management applications (Pega or Quavo) and processing platformsDrive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actionsProven experience in handling escalations and complex dispute investigationsGreen Belt CertificationFamiliarity with card rules and regulatory requirement

Skills Required

RoleDisputes Credit Card Non-Fraud Analyst� Associate/Senior associate/Team lead - Chennai/Pune/HyderabadIndustry TypeITES/BPO/KPOFunctional AreaRequired EducationEmployment TypeFull Time, PermanentKey Skills

• FINANCIAL CRIME COMPLIANCE
• RISKMANAGEMENT
• US BANKING OPERATIONS
  

Other Information
Job CodeGO/JC/1056/2025Recruiter NameMahalakshmi