Dispatch & Logistics Executive

Role Overview: As a Dispatch & Logistics Executive at MrMed, you will play a crucial role in ensuring accurate and timely dispatch of all customer orders. Your responsibilities will include coordinating with courier partners, maintaining compliance with operational SOPs, and managing dispatch workflows efficiently in a fast-paced environment. Key Responsibilities: - Ensure error-free dispatch processes to minimize Return to Origin (RTO) occurrences caused by dispatch-related issues. - Coordinate with courier partners and select those best aligned with internal turnaround time (TAT) benchmarks. - Manage timely dispatch of all customer orders and ensure smooth handover to logistics partners. - Oversee on-time delivery performance for Hyperlocal orders and address any related delays. - Handle and resolve all urgent dispatch cases promptly and professionally. - Maintain consistent adherence to Standard Operating Procedures (SOPs) across all dispatch activities. - Track and update all Non-API order statuses to ensure complete visibility. - Make necessary courier adjustments based on customer requests and shipment requirements. - Contribute to process improvement initiatives and collaborate with the team to enhance operational efficiency. Qualification Required: - Any Graduation About MrMed: MrMed is India's largest online specialty pharmacy, dedicated to making critical and lifesaving medicines accessible and affordable across the country. With a strong focus on reliability, transparency, and customer support, MrMed serves patients with a seamless digital experience backed by a robust logistics and supply chain network. The mission of MrMed is to provide timely delivery of specialty medicines while maintaining the highest standards of service and compliance.,