Dispatch Executive

Job Description

ViaTerra Gear is one of India's leading brands in motorcycle touring accessories. Incorporated in 2010, the company has an extensive portfolio of products in luggage, apparel and hard part categories. We have an in-house team that designs and tests the products, and the products are manufactured at company facilities in Nashik, Maharashtra and Chennai, Tamil Nadu. We also source some products from manufacturing partners in Asia and Europe. The ViaTerra brand is trusted by customers in India and in over 60 countries around the world. Order Management & Data Entry Enter and manage customer and dealer orders in internal systems. Generate invoices and shipping labels via platforms like Eshipz and BlueDart. Maintain clean and accurate data across all platforms. E-Commerce Platform Operations Handle Amazon FBA, EasyShip, and Seller Flex order processes, including booking, uploading invoices, label generation, and monitoring shipment statuses. Track Safe-T claims, initiate return/refund/exchange processes on Amazon and the website. Coordinate with internal teams for Quality Check and inventory updates for returns. Returns, Refunds, Exchanges Track return shipments across channels, perform necessary follow-ups. Liaise with the QC team for inspection status and update stock on internal CRM (Tigersheet). Coordinate internally with the sales team for exchanges/repairs for customers based on SOPs. Reporting & Accuracy Support the team with regular inventory checks and physical stock counts. Maintain records of return claims, pending shipments, or damaged/missing items. Flag discrepancies proactively and support resolution. Any other duties that may be assigned These may include but are not limited to pick & pack for dealer/customer orders. Helping in the production department for stock transfer to the warehouse. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 31/05/2025