Dispatch Executive

Dispatch Operator is responsible for managing and directing the movement of goods, vehicles, or personnel within a designated service area. This role ensures the timely, efficient, and accurate delivery of services, maintaining effective communication with drivers, customers, and internal teams.

Key Responsibilities:

• Scheduling and Coordination:
• Assign and schedule vehicles, drivers, or service teams to ensure timely deliveries or services.
• Monitor real-time movements of trucks or service units and adjust routes or schedules as needed.
• Communication:
• Act as the primary point of contact between drivers, customers, and internal teams (e.g., customer service, operations).
• Provide clear instructions and information to drivers and resolve issues that may arise during the transport or service process.
• Problem Solving:
• Handle unexpected delays, breakdowns, or accidents, making quick decisions to minimize service disruptions.
• Reorganize routes and schedules to accommodate changes in demand or circumstances.
• Tracking and Reporting:
• Use dispatch software or tracking systems to monitor the status of deliveries or services.
• Maintain records of dispatched orders, services performed, and any delays or issues.
• Customer Service:
• Ensure customer satisfaction by communicating arrival times, delivery status, or service updates.
• Address customer complaints or inquiries related to dispatch services.
• Safety and Compliance:
• Ensure all vehicles and operations are compliant with safety regulations and company policies.
• Track and report vehicle inspections, maintenance schedules, and driver logs.
• Team Collaboration:
• Work closely with warehouse personnel, operations staff, or field service teams to ensure proper scheduling and resource allocation.

Required Skills and Qualifications:

• Strong communication skills, both written and verbal.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with dispatch software, GPS tracking systems, and scheduling tools.
• Problem-solving skills and the ability to handle emergencies.
• Attention to detail and organizational skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of industry regulations and safety protocols (varies by field).

Education & Experience:

• High school diploma or equivalent required.
• Experience in dispatching, logistics, or a related field is preferred.
• Knowledge of the industry’s regulations and practices is an advantage

Contact-9990261508

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person