Discovery and Service Mapping Admin

As a System Administrator at Kyndryl, youll solve complex problems and identify potential future issues across the spectrum of platforms and services. Youll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world.
Theres never a typical day as a System Administrator at Kyndryl, because no two projects are alike. Youll be managing systems data for clients and providing day-to-day solutions and security compliance. Youll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Youll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But youll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

• Minimum 8 years of experience as CMDB, ServiceNow Administration .
• Understanding of ITIL Framework Especially Configuration Management and Change Management processes.
• Data Management & Integrity Ensuring accuracy, consistency, and completeness of CI (Configuration Item) data.
• Relationship Mapping Understanding dependencies between IT assets, applications, and business services.
• CMDB Administration Experience with CI attributes, classes, and lifecycle management.
• Discovery & Reconciliation Knowledge of ServiceNow Discovery, MID Servers, and Integration Hub for auto-populating CMDB.
• Asset & Inventory Management Handling software, hardware, and cloud assets in CMDB.
• ServiceNow CMDB Module Proficiency in configuring and maintaining CI classes, attributes, and relationships.
• ServiceNow Discovery & Integrations Understanding how Discovery works to populate CMDB and integrate with external tools (e.g., SCCM, AWS, Azure).

• Service Mapping Ability to create business service maps to visualize dependencies.
• Workflow & Automation Experience with Flow Designer, Business Rules, and Scheduled Jobs.
• Scripting Basic to advanced knowledge of JavaScript (Glide API, Script Includes, UI Policies, etc.
• Reporting & Dashboards Creating reports and dashboards in ServiceNow for CMDB compliance and tracking.