Director/Senior Director- Warehouse Operations ( North & West)

Job Title:

Role Overview

Regional Head Fulfillment Centre

Key Responsibilities

Strategic & Operational Leadership

• Provide end-to-end leadership across warehousing, inventory management, logistics, and last-mile delivery operations.
  
• Design and implement scalable processes, systems, and standards to ensure high warehouse productivity, order fulfillment efficiency, and inventory accuracy.
  
• Drive automation and process improvements to enhance cost efficiency and service quality.
  

Sales & Regional Account Management

• Own and nurture key regional sales accounts; ensure SLA adherence, profitability, and customer retention.
  
• Collaborate with Sales and Business Development teams to identify upsell, cross-sell, and renewal opportunities.
  
• Monitor account health and customer satisfaction; initiate corrective actions to address service gaps or churn risks.
  

Warehouse & Fulfillment Excellence

• Lead warehouse operations across multiple sites, ensuring compliance with safety, quality, and regulatory standards.
  
• Maintain 100% stock accuracy, reduce shrinkage, and optimize inventory turnover and carrying costs.
  
• Continuously evaluate performance metrics and drive operational improvements.
  

Financial & Performance Management

• Manage full P&L responsibility for regional fulfillment operations.
  
• Control costs and ensure budget compliance while driving margin improvement.
  
• Track, analyze, and report on operational, sales, and fulfillment KPIs.
  
• Oversee regional budgeting, forecasting, and capital expenditure planning.
  

Requirements

• Bachelor’s or Master’s degree in Business, Supply Chain, Logistics, or related field.
  

• 10+ years

  of progressive experience in e-commerce, supply chain, or logistics, with

  5+ years in a senior leadership/director role

  .
• Demonstrated expertise in warehouse operations, regional account management, and fulfillment strategy.
  
• Strong proficiency in WMS, ERP systems, and e-commerce logistics platforms.
  
• Excellent leadership, communication, negotiation, and stakeholder management skills.
  
• Proven ability to lead large teams across multiple geographies and deliver high performance