Director - Strategy & Program Management

At American Express, the culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to support customers, communities, and colleagues. As part of Team Amex, you will experience comprehensive support for your holistic well-being and numerous opportunities to learn new skills, develop as a leader, and advance your career. The GS Servicing Innovation team at American Express is focused on shaping and executing the Generative AI strategy of the Global Servicing (GS) to accelerate the progress of both existing and future use cases of this technology. The team is dedicated to transforming both colleague and cardmember experiences through innovation. Key responsibilities of the role include leading end-to-end strategic program management of GenAI pilots, developing cost-benefit analyses, fostering a strong understanding of Management Information Systems (MIS) and analytics reporting, influencing stakeholders, leading and inspiring a high-performing team, facilitating collaboration across various functions, identifying opportunities for process automation and digital enablement, driving change leadership efforts, and integrating emerging innovation strategies into the company's roadmap. The ideal candidate for this role should have 8-10+ years of program management and strategic planning experience, preferably in consulting, transformation, or enterprise innovation. They should possess expertise in cross-functional program leadership, building and interpreting cost-benefit analyses and financial models, command of MIS reporting, metrics development, and performance management frameworks. Strong leadership, influencing, and stakeholder management skills in matrixed environments are essential. Additionally, a strategic mindset, proficiency in PowerPoint and Excel, and a Bachelor's degree are required, while an MBA or equivalent is preferred. Benefits offered by American Express include competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working arrangements, generous paid parental leave policies, access to global on-site wellness centers, counseling support through the Healthy Minds program, and career development and training opportunities. Please note that an offer of employment with American Express is subject to the successful completion of a background verification check in accordance with applicable laws and regulations.,