Director - Strategy & Operations

As a Director of Strategy & Operations at Loop, your role will involve leading key initiatives that drive the business forward by improving sales-to-onboarding flows, optimizing care and claims operations, and scaling systems effectively. You will play a crucial part in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability. **Key Responsibilities:** - **Build and Scale Core Systems:** - Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput. - Drive automation and tool adoption to improve accuracy and turnaround times. - Create repeatable playbooks for key business processes to accommodate scaling from thousands to millions of covered lives. - **Lead Cross-Functional Initiatives:** - Run company-wide programs encompassing new product launches, cost optimization, and customer experience initiatives. - Provide execution clarity by aligning teams, setting clear metrics, and ensuring momentum. - Collaborate closely with Product and Tech to translate business needs into scalable tools. - **Operational Excellence:** - Define and monitor key performance metrics (TATs, retention, margin, NPS, etc.) across verticals. - Establish an operating cadence including reviews, dashboards, and reporting rhythms to maintain team accountability. - Identify and eliminate waste in processes using Lean/continuous improvement methods. - **Strategic Projects:** - Lead short-term, high-impact projects sponsored by the CEO or COO. - Analyze performance drivers, conduct experiments, and provide recommendations for further development. - Support fundraising, board discussions, and strategic planning with data-backed insights. **Qualifications Required:** - 8-12 years of experience in strategy, ops, product, or business leadership roles at high-growth startups, preferably in fintech, health tech, or ops-heavy businesses. - Experience in scaling or rebuilding a core business function, such as supply ops, CX, or go-to-market. - Ability to think in systems, connect dots across functions, and ensure smooth flow. - Strong analytical skills and execution focus, comfortable with spreadsheets and leading teams. - Background in engineering with a passion for solving complex problems. *Please Note:* Loop offers a mission-driven environment where you can redefine how healthcare works for millions of Indians. You will have autonomy, direct access to leadership, and ownership of high-stakes initiatives. The startup pace at Loop comes with grown-up problems, providing you with challenges that merge scale, complexity, and purpose. You will be part of a culture of builders, surrounded by smart, humble teammates who are deeply committed to delivering excellent work.,