Director - Strategy & Operations

About The Role

We're looking for a Director of Strategy & Operations - a startup operator who can bring clarity andexecution discipline to fast-growing teams, drive cross-functional alignment, and scale systems thatactually work. You'll sit at the intersection of strategy, ops, and product, leading key initiatives that movethe business forward - from improving sales-to-onboarding flows to optimizing our care and claimsoperations. This is a builder's role. You'll be hands-on in diagnosing bottlenecks, designing scalableprocesses, and driving measurable impact on growth, efficiency, and profitability.

What You Will Do

• Build and Scale Core Systems
• Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput.
• Drive automation and tool adoption across teams to improve accuracy and turnaround times.
• Create repeatable playbooks for key business processes as we scale from thousands to millions of
  

covered lives.

• Lead Cross-Functional Initiatives
• Run company-wide programs that cut across business lines from new product launches to cost
  

optimization and customer experience initiatives.

• Be the go-to person for execution clarity aligning teams, setting clear metrics, and ensuring
  

momentum.

• Partner closely with Product and Tech to translate business needs into scalable tools.
• Operational Excellence
• Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals.
• Build the operating cadence reviews, dashboards, reporting rhythms to keep teams
  

accountable.

• Identify and eliminate waste in processes using Lean / continuous improvement methods.
• Strategic Projects
• Lead short-term, high-impact projects directly sponsored by the CEO or COO.
• Analyse performance drivers, run experiments, and recommend where to double down.
• Support fundraising, board discussions, and strategic planning through data-backed insights.
  

What We Are Looking For

• 812 years of experience in strategy, ops, product, or business leadership roles at high-growth
  

startups (fintech, health tech, or ops-heavy businesses preferred).

• Have scaled or rebuilt a core business function before whether it's supply ops, CX, or go-to-
  

market.

• Think in systems, not silos you enjoy connecting dots across functions and making things
  

flow.

• Are analytical and execution-focused equally comfortable in spreadsheets and on the floor
  

with teams.

• Have an engineering background and you love to solve hard problems.
  

Why Loop

• Mission that matters: Redefine how healthcare works for millions of Indians.
• Autonomy & Impact: Direct access to leadership and ownership of high-stakes initiatives.
• Startup pace, grown-up problems: Work on challenges that combine scale, complexity, and
  

purpose.

• Culture of builders: Smart, humble teammates who care deeply about doing great work.