Director- Project Operations -AV/IT/ELV

Sapwood Ventures

8 - 12 years

15 - 20 Lacs

hyderabad

Posted:11 hours ago| Platform:

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Skills Required

project operations av it elv project execution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Project Operations:

Monitor, manage and support senior leaders from Projects (e.g. Project Head), while enabling seamless project delivery.
Facilitate close coordination between project, finance and sales team.
Level - 2 support / escalation
Monitor and oversee end-to-end project execution, guiding and supporting project leads.
Responsible for control over the four critical parameters part of project execution, Scope, Time, Quality and Cost.
Allocate resources and coordinate between technical, sales, and client teams. Track project progress, mitigate risks, and resolve operational issues.
Monitor project budget, expenses and align with the overall profitability goals of each project.
Engage with end-customers to ensure achievement of the highest level of CSAT (customer satisfaction). Act as a point of contact for key clients, resolving escalations and ensuring service quality.
Build and maintain strong client relationships to support repeat business.

Preferred candidate profile

Graduate with MBA
10 years of experience in fit-out project coming from ELV/IT/AV background
Strong understanding of AV/IT products, integration processes, and project execution workflows.
Proven ability to collaborate across cross-functional teams (sales, projects, and service).
Excellent verbal, written, and client-facing communication.
Strong analytical, decision-making, and conflict-resolution abilities.
Proficiency in MS Office, ERP/CRM systems, and project management tools.

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