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Western Union
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Director, Project Management

Director, Project Management

Western Union

12 - 17 years

45 - 50 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

health insurance pmp contract management project management transition management analytical asset management portfolio management financial services business operations

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Work from Office

Job Type

Full Time

Job Description

Director, Project Management Hyderabad, India

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovationHow about offering up your skills in a global business that is committed to moving money for betterJoin Western Union as Director, Project Management.

Western Union powers your pursuit.

As a Director, Project Management, you will lead the strategic transition and transformation of core CIO functions, including infrastructure (on- prem & cloud), application management services, corporate services, agent care, and marketing technology towards a vendor- managed delivery model. This individual will be responsible for orchestrating a smooth and risk- mitigated transition, ensuring operational stability during steady state, and driving continuous improvement and innovation in partnership with the vendor. You would be performing below -

Role Responsibilities

Transition Management

Lead the full lifecycle transition of CIO functional areas to a managed services vendor, ensuring minimal disruption to business operations.
Execute and manage comprehensive transition plans including governance, timelines, resource allocations, and risk mitigation strategies.
Act as the primary point of contact between internal stakeholders and the vendor during transition phases.

Steady State Oversight

Establish and manage robust operational governance, including performance metrics (SLAs/OLAs), risk controls, and issue escalation frameworks.
Monitor and report on vendor performance with a focus on transparency, accountability, and regulatory alignment.
Ensure effective performance of the vendor during the steady state period by defining, tracking, and enforcing SLAs, KPIs, and governance frameworks.
Facilitate regular operational reviews, issue escalations, and performance improvement initiatives.
Serve as a strategic interface for internal business units to ensure alignment with service delivery.

Transformation & Optimization

Drive transformation initiatives focused on modernization, automation, and efficiency gains in infrastructure and application operations.
Partner with enterprise architecture and other IT teams to shape a future- state operating model.
Identify opportunities for cost savings, innovation, and enhanced service quality.

Role Requirements

12+ years of experience in program or portfolio management, with at least 5 years in large- scale IT outsourcing or managed services transitions.
Proven track record in managing hybrid IT environments (on- prem and cloud).
Experience overseeing service delivery across infrastructure, application management, and end- user support functions.
Deep understanding of vendor governance models and contract management.
Strong leadership, communication, and stakeholder management skills.
Bachelor s degree in information systems, Computer Science, Engineering, or relevant experience; advanced degree or certifications (e. g. , PMP, PgMP, ITIL, CISA) strongly preferred.
Experience working in or with organizations undergoing digital transformation.
Familiarity with cloud providers (AWS, Azure, GCP) and modern operational models (DevOps, SRE, ITIL).
Demonstrated success in navigating complex enterprise environments and cross- functional teams.
Familiarity with incident, change, and problem management processes in regulated environments.
Proven ability to communicate with and influence senior business and technology leaders.
Financial services industry certifications or experience in banking, insurance, asset management, or fintech domains.
Success Factors
Ability to balance strategic vision with tactical execution.
Strong negotiation skills and vendor partnership mindset.
Analytical problem- solver with a continuous improvement approach.
Resilience in navigating ambiguity and organizational change.
Skilled at balancing control requirements with transformation goals.

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Director, Project Management