Director- Professional Services

8 - 13 years

4 - 5 Lacs

Posted:2 months ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Lead, hire, evaluate, retain, and train staff in IT Service Desk and Managed Services operations.
  • Direct a customer-focused team and ensure delivery of 24x7 managed services engagements.
  • Collaborate with product development, DevOps, QA, and other IT teams to develop procedures, standards, operational controls, and communication paths.
  • Measure and report operational metrics and KPIs to internal and external management.
  • Monitor user satisfaction and implement best practices to improve services.
  • Ensure adherence to ITIL best practices and methodologies.
  • Manage multiple teams and projects while meeting or exceeding customer expectations.
  • Flexibility to work early mornings, late nights, or off-hours as required.

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