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Director of SaaS Operations

Director of SaaS Operations

Ionicpartners

10 - 15 years

50 - 60 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

computer science erp automation networking soc iso 27001 incident management jira monitoring recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

*Lead and mature SaaS Operations function responsible for reliability, scalability, and cost efficiency across all hosted products.

*Drive execution of Infrastructure as Code (IaC), CI/CD, and automation-first principles across AWS and Azure.

*Oversee 24/7 operations readiness, ensuring robust monitoring, observability, and incident management.

*Partner with Product, Engineering, and Security to deliver secure, compliant, and high-performing environments.

*Build frameworks for capacity planning, service ownership, and operational maturity (SLOs, SLIs, MTTR, change velocity).

*Develop operational playbooks and processes to ensure consistency across both multi-tenant and single-tenant environments.

*Implement cloud platform automation and deployment pipeline design

*Apply infrastructure cost optimization and performance tracking

*Security, compliance, and audit preparation in collaboration with InfoSec

*Conduct post-incident reviews and process improvement initiatives

*Coach and mentor operational leads and SREs

Requirements

*Bachelor s degree in Computer Science, Information Systems, or related discipline (or equivalent experience).

*10+ years in SaaS, Cloud Infrastructure, or DevOps roles

*5+ years in senior leadership roles managing global operations or SRE teams

*Deep experience with cloud operations in AWS and/or Azure (compute, storage, networking, monitoring).

*Strong background in Infrastructure as Code (Terraform, Bicep, or CloudFormation).

*Proven track record with CI/CD pipelines (GitHub Actions, Azure DevOps, or Jenkins).

*Incident management and postmortem processes at scale.

*Cost optimization and capacity planning across multi-cloud environments.

*Team leadership in distributed environments with a focus on mentoring and technical depth.

*Familiarity with compliance frameworks (SOC 2, HIPAA, ISO 27001).

*Exceptional communication and cross-functional collaboration skills.

*Terraform, GitHub Actions, Azure, AWS, Grafana, Jira.

*Leadership: Empower, coach, and guide operational teams.

*Strategic Thinking: Balance long-term transformation with immediate reliability.

*Execution Focus: Deliver consistently under ambiguity.

*Collaboration: Work cross-functionally to influence engineering, security, and product priorities.

*Resilience: Operate effectively under high pressure during incidents.

Nice to have

*Experience managing hybrid multi-tenant environments.

*Prior ERP or enterprise SaaS product background.

*Exposure to observability engineering and FinOps practices.

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Director of SaaS Operations