Director of AI Managed Services

Role Overview: Are you passionate about building high-performing global teams and redefining digital marketing delivery through AI Vendasta is seeking a Director of AI Managed Services to lead the Chennai operations into a new era of AI-powered excellence and scale global service capabilities to new heights. As the Director of AI Managed Services, you will play a vital role in architecting and executing a scalable strategy that combines human creativity with intelligent automation. Your leadership will directly impact the future of fulfillment at Vendasta, positioning Chennai as a global center of excellence for AI-powered service delivery. Key Responsibilities: - Architect and implement a scalable growth roadmap for the Chennai hub aligned with Vendasta's global strategy. - Oversee all delivery operations across digital ads, listings, reputation, social, content, and websites to ensure high-quality, SLA-driven outcomes. - Lead AI integration and automation efforts, driving innovation across fulfillment workflows, QA, reporting, and onboarding. - Manage the hub's P&L, optimize operations using data-driven insights, and grow revenue while improving service margins. - Inspire and develop a 100+ person team, implement talent development programs, and promote a high-performance, inclusive culture. - Collaborate cross-functionally to translate partner needs into scalable strategies and continuously improve platform capabilities. Qualifications Required: - 10+ years of experience in digital marketing or managed services with a proven track record of leading large-scale, high-performing teams. - Deep understanding of performance marketing, content, listings, and SEO, along with hands-on experience in implementing AI or workflow automation in service delivery. - Exceptional communication and relationship-building skills to align global stakeholders and lead teams across time zones. - Strong business acumen, experience owning budgets, and a data-driven mindset. - Bonus points for a Masters degree (MBA or equivalent), experience in SaaS or agency-serving platforms, Google Ads, Meta Blueprint, or similar certifications, and a background in leading global, cross-cultural teams or AI-powered service operations. About the Company: At Vendasta, the mission is to build the most trusted AI-powered platform for small businesses and their supporting partners. The workplace culture embraces experimentation, thought leadership, and continuous learning. Employees enjoy competitive health benefits, flex time, equity opportunities, and a vibrant environment that prioritizes growth and well-being. Vendasta values Drive, Innovation, Respect, and Agility, offering opportunities for personal and professional development. Join Vendasta to make an impact and be part of the AI revolution.,