Director, Enterprise IT Operations

Job Summary:

The Director of Enterprise IT India will be responsible for building and leading the development and operational performance of the India-based IT functions.

This role will focus on aligning India capabilities with the global IT strategy, maturing the organizational culture, and driving greater collaboration across teams.

The ideal candidate will be a seasoned technical leader with a passion for fostering innovation, building collaborative environments, and enabling operational excellence in a transforming IT landscape.

The ideal candidate will be responsible overseeing the deliverables of the local teams, establishing key functions including engineering and operating roles, managing in country operations, and fostering a high-performance culture within the team.

This role requires a technical strategic leader with a strong understanding of the engineering landscape in India and the ability to navigate market dynamics.

Key Responsibilities:

• Strategic Leadership & Alignment:

• Lead India IT functions and in country requirements. Be proactive by nature, not an order taker, driving alignment with the global IT and business objectives.

• Collaborate with global leadership to develop and execute strategies that support IT transformation, innovation, and the long-term growth of the India-based team.

• Drive initiatives that align India operations with the broader company vision and technology roadmap, enabling the growth and scalability of the organization.

• Culture Building & Organizational Maturity:

• Champion efforts to enhance collaboration, communication, and transparency within the India team and across global functions.

• Promote a culture of continuous learning, innovation, and adaptability, encouraging a collaborative approach to problem-solving and decision-making.

• Lead initiatives to foster cross-functional teamwork and break down silos between departments, ensuring that India operations are fully integrated into the global organizational culture.

• Team Development & Talent Management:

• Hire and develop engineering and operations functions including cloud, security, governance, business applications, and development. Build and develop a strong leadership team within India, mentoring managers and cultivating high-potential talent.

• Lead efforts to attract top talent in India, ensuring the team has the skills and capabilities to support evolving IT and business needs.

• Partner with HR to design and implement programs that enhance employee engagement, professional development, and retention.

• Establish and drive KPIs to continuously level up the teams' capabilities and execution.

• Foster a learning culture to keep up with modern trends.

• Operational Excellence & Collaboration:

• Oversee the day-to-day deliverables of the India team, focusing on meeting timelines, operational efficiency, scalability, and alignment with global standards.

• Implement processes that improve collaboration between the India-based teams and other global regions, ensuring seamless execution of strategic initiatives.

• Drive continuous improvement initiatives, leveraging data and insights to enhance operational performance and contribute to global best practices.

• Stakeholder Engagement:

• Serve as a key representative of India operations to global leadership, ensuring alignment on priorities and addressing challenges related to resources, performance, and execution.

• Collaborate with cross-regional leaders to influence strategic decisions, ensuring the unique contributions of the India team are recognized and leveraged effectively.

• Support IT Strategy & Innovation:

• Contribute to the development of IT strategies by providing insights from the India team and driving the execution of technology initiatives.

• Foster an environment that encourages innovation and the adoption of new technologies, enabling India to be a key player in the companys digital transformation efforts.

Qualifications:

• Bachelors degree in Business, IT, Engineering and Operations Management (advanced degrees preferred).

• 10+ years of experience in scaling and managing teams over fifty, with at least 5 years of experience managing teams in India.

• Proven experience in leading teams through strategic initiatives that drive organizational growth and cultural maturity.

• Strong leadership skills with the ability to build and foster collaboration across global teams and functions.

• Experience in aligning India IT with Enterprise IT & business strategy, within a technology-driven organization.

• Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.

• Strong problem-solving and decision-making skills, with a focus on operational efficiency and continuous improvement.