Director, Customer Engineer - Applied Materials

Unique Opportunity

As a Customer / Field Service Engineer Leader

To learn more about life as a Field Service Engineer, visit the Field Service Engineer page.

Responsibilities

• Building the Organization: Responsible for creating the Field Service Organization, which includes hiring, onboarding, and upskilling talent to meet business requirements.
• Leadership: Provides direction, coaching, and development for team members.
• Problem Solving: Identifies and resolves technical, operational, and organizational issues.
• Customer Relationship Management: Maintains and develops relationships with customers.
• Operational Management: Manages financial, manpower, and operational requirements.
• Communication: Effectively communicates business progress, goals, and updates.
• Safety Practices: Ensures appropriate safety practices among team members.
• Quality Improvement: Promotes processes to reduce cycle time and drive continuous improvement.

Additional Requirement

Singapore/Taiwan

Domain Skills

• Sound Industrial Engineering practices related to the Semiconductor Domain (e.g., preventive and corrective maintenance).
• Comprehensive understanding of the semiconductor industry, wafer FAB equipment, and chip manufacturing processes.
• In the absence of semiconductor domain experience, an equivalent background in biotechnology manufacturing or pharmaceutical manufacturing is preferred.

Experience

Education

• Bachelors/Masters in Engineering or Equivalent. Preferably in Mechanical, Electrical, Mechatronics, Industrial, Chemical and Metallurgy. 
• Additional Certifications complementing the Semiconductor, Pharma or Biotechnology domain will be a value add.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.To learn more about our commitment to DEI visit the Applied Materials Inclusion page.