Short Description:
Director Consumer & Bank
Description:
You'll be joining a team within an organization undergoing significant business transformation, especially in the digital space and our approach to financial services. This means you'll have the opportunity to shape the future of automotive financing and our relationship with customers through technology, including managing the Consumer suite of Digital & Dealer Applications which are key to our customer relationships and experiences , while driving Growth , Engagement . The position will also be responsible for managing the Bank once It comes into pace. Youll lead world-class engineering teams, both employees and partners, often distributed globally, to deliver innovative and robust solutions.
While leadership presence in our Chennai / Bangalore offices in India is key for team management and vendor engagement, this role involves significant collaboration with Product Teams and stakeholders across different regions, including the US and Europe. The strategic impact and collaboration span globally.
Key Responsibilities:
Think of your responsibilities falling into a few core buckets: Leadership & Team Building, Technical Strategy & Execution for our digital suite of applications and Bank
(Subject to regulatory Approval).
Engineering Leadership & Team Management:
- Having perspective to build partnerships, drive technology transformation and develop capabilities from the outside/in to support a growth strategy
- Innovating, anticipating the future, and working toward continuous improvement in the technology teams
- Taking personal ownership for advancing significant technology change
- Inspiring others by communicating a compelling digital vision
- Communicating a new direction or change with a clear rationale and/or sense of urgency
- Creating or taking advantage of multiple opportunities to promote needed change
- Adapting communication content, approach, or style around change to appeal to different audiences
- Cultivating relationships and collaborating with peers and colleagues across skill teams. Unlocking potential in teams, building, developing, and fostering talent.
- Interacting with and influencing senior management enterprise-wide
- Taking advantage of opportunities to build strategic relationships to achieve a specific outcome.
- Engaging others in open dialogue and adapting own influence approach to different stakeholders in ways that address their interests and concerns.
- Define, influence, and achieve quarterly/annual OKRs
- Coordinate quarterly prioritization process aligned to portfolio OKRs.
- Defining Product Roadmaps
- Defining and achieving Service Level Objectives
- Ability to influence business partners to develop products that aims to shorten product development cycles and rapidly discover if a proposed business model is viable
- Ability to lead a highly skilled LL6 team and a portfolio of applications that are at various stages of the lifecycle with varying scope and complexity
- Experience in lean product management and effective use of the build, measure, learn cycle.
- Instrumenting software to measure software effectiveness
- Setup of experiments to lower risk and promote learning
- Innovative and able to operate with an iterative, Agile, and user-centric perspective
- Effective communication, collaborative, and influencing skills
- Strong leadership and the ability to teach others
- Understanding of cloud native software design patterns
- Connected to industry trends and direction by both technology companies and other captive finance companies.
Responsibilities:
- Lead a team of 50+ experienced technical professionals (90% Engineering, 10% Product Managers) to build, grow and maintain all of Ford Credit's digital assets and touchpoints across Ford Credit Operations.
- Be accountable for high-quality and efficient delivery of Ford Credit technology roadmap and innovation across all digital (and mobile) applications, omni-channel capabilities, and touchpoints.
- Leverage Google Cloud Platform (GCP), Artificial Intelligence and DevOps to ensure efficient and effective development across the back end and front end systems
- Assess, evangelize, and introduce modern technologies and capabilities across the organization to improve Ford Credit's effectiveness
- Be the catalyst for technology transformation across the digital organization to ensure that Ford Credit TSP has the appropriate software development process, organization capabilities and automated solutions to enable Ford Credit strategies.
- Take an active role as a technology business partner, involved in the advancement of modern technology applications and strategies for customer-facing solutions that drive loyalty and grow customer lifetime value.
- Monitor and introduce trends, new and emerging technologies, processes, and best practices on global digital area.
- Drive the culture of diversity, inclusion, and belonging.
- Understands business and customer priorities, with a lens for technical feasibility to influence product group backlogs in partnership with the Mission leads/Product Owners
- Work with lead Product Owner matched pair to coordinate quarterly prioritization process while delivering the quarterly OKRs (Objectives & Key Results)
- Measure the effectiveness of digital experiences and adjust the delivery plan based on learning, user, and stakeholder feedback.
- Verifies that the delivered software group products meet desired encryption, security, and business outcomes.
- Provide constructive peer review feedback for product ideas submitted from other areas of the organization
- Innovate and operate with an Agile, API, and Cloud-Native perspective
- Provide industry thought leadership for Policies, Processes, People and Tools, while driving a software development lifecycle.
- Continue to evolve the organization in support of the PDO model and use of Agile methods
Qualifications:
You should apply if you have experience with:
- 10+ years of progressively senior technology leadership experiences with large scale outcomes aimed at consumers with over 15-20+ years in tech.
- Demonstrated technical vision with Digital applications and strong DevSecOps expertise across large-scale Agile teams. Ability to identify key drivers, core assumptions, and significant trends across a complex, competitive landscape.
- Experience in building ecommerce applications to drive growth and conversion
- Experience in Self Service application builds aimed at reducing call volume
- Proven experience in leveraging digital, big data, cloud, and AI (Artificial Intelligence) for competitive advantage
- Experience leading teams of greater than 200 people
- Experience with formulating vision and strategy to transform, simplify, and modernize the implementation of customer-facing capabilities
- 15+ years of progressive responsibilities in digital product development, eCommerce using Agile methodologies
- Experience with leading cloud-based application teams
- Experience with underlying application program (API) methods for systems integrations/data exchanges
- Coordination, integration, and testing activities within and outside of the product line
- Operational experience supporting systems in a 24*7 always on environment
- Defining analytics to be collected regarding the product, and prioritization of their collection
- Deep troubleshooting skills and capabilities to lead a triage team across a complex ecosystem with multiple application and service providers in times of critical service interruption
