Director - Business Training

Access Healthcare

15 - 20 years

15 - 25 Lacs

Chennai Tamil Nadu India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Coaching Communication Skills Business Training People Management Reporting Data Analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Director - Business Training

Key Responsibilities

Training & Curriculum:
Drive new-hire training and ensure hiring-to-ramp goals are met by regularly reviewing content and delivery. Leverage new technology solutions, and define and develop strategies and curricula, including instructor-led, CBT, and multimedia content.
Collaboration:
Liaise with client-side counterparts to provide training updates and partner on special projects. Collaborate with business units and internal/external SMEs to develop learning programs aligned with organizational goals.
Training Needs & Delivery:
Identify training needs for tenured resources and administer continuous learning, including update management, BQ training, and cross-skill learning. Oversee the training calendar to optimize the use of trainers and classrooms.
People Management:
Ensure feedback and coaching are provided to all managers and trainers. Drive the organization's values with the team and promote continuous development plans.
Governance & Reporting:
Provide detailed weekly reports on key training metrics to leadership to determine program effectiveness. Analyze data and trends to deliver management information reports for effective decision-making.

Basic Qualifications

UG Degree
.
15+ years of experience
in the
RCM BPO domain
, with at least
5 years in training
.
Managed a training team of
25+
for the past
3 years
, comprising managers, trainers, and voice coaches.
Knowledge of adult learning principles and techniques.
Advanced proficiency in
MS Word, Excel, and PowerPoint
.
Excellent written and verbal communication skills.
Willingness to work in flexible shifts.

Competencies

Coaching
Communication
Critical Evaluation
Global & Cultural Awareness
Relationship Management
Reporting & Data Analytics

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