Digital Tower Lead

Digital Infra Test Delivery Associate (Off Shore-FTE)

• Responsible for Infrastructure Test coordination related to End user computing Infra Changes and Projects.( Windows, VPN, VDI, VMware, Exchange/Outlook, O365 and SharePoint)
• Lead is responsible for building and maintaining productive working relationship like planning, execution, monitoring, testing, and project closure to embed quality delivery for infrastructure management & Operations projects
• Primary expectation is to analyze schedules, Infrastructure related issues, incident analysis.
• Accountable to deliver estimate efforts, track and address failed changes incidents and identify do better opportunities.
• Accountable to drive quality efficiencies and effectiveness using automated solutions for End user computing changes, testing life cycle and change process optimization

Roles & Responsibilities

• Provide technical expertise within the infrastructure field to deliver quality projects in-house and on-shore for below areas:
• Basics of Networking WAN/VWAN and TCP/IP.
• Experience with VPN /Azure VPN and MFA.
• Hands on Experience Windows or Linux or MAC OS.
• Experience on Windows/Linux/Mac OS patching/updates, analyzing the impact and planning the deployment.
• Good understanding of Cloud technology/infrastructure.
• Experience with Kubernetes / Docker.
• Analytical and effective problem-solving skills.
• Responsible for test approach and execution for change requests.
• Be accountable for the test coordination and mentor Digital/End user computing team.
• Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline.
• Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs.
• Teamwork abilities, to be able to work with various multidisciplinary teams on successful completion of team goals.
• Experience in infrastructure testing & co-ordination work
• Talent should be able to understand Infra changes and should be able to co-ordinate with testing teams and app support teams.
• Excellent analytical and troubleshooting skills.
• Coordinating with the application team and change team to Fix the issues during infrastructure changes and provide support throughout the resolution

Required Knowledge

• Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management and test health metrics and status reporting)
• Understanding of Patching, Upgrades and Deployment into Environments (Dev/Test/UAT/Prod).
• Concepts and Tools of Infrastructure Servers Virtualization(Citrix VDI), VPN ,Azure Cloud, MFA, Windows upgrade and Patching, O365 and Network LAN/WAN.
• ITIL Service Management Concepts and Tools HP,BMC Remedy, ServiceNow(Incident, Problem, Change, Release, CMDBetc.)
• Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure and Jira
• Knowledge on Excel, PowerPoint, SharePoint, Service Now, Jira

Personal Qualifications & Skills

• Bachelor Degree in Information Technology or related field and equivalent experience.
• Related Certifications in areas of Computer Infrastructure, Testing
• Provide mentorship , build and maintaining relationships with Stakeholders.
• Ability to organize and prioritize work and tasks under pressure.
• Strong troubleshooting mindset and inquisitive mind sets
• Ability to handle conflict effectively.
• Able to communicate with all levels of management and peers within the organization, written and verbal.
• Flexible with the ability to and work under pressure
• Proactive, strong-minded, quick thinker and assertive.