Digital Support,Professional

Barry Callebaut

7 - 10 years

9 - 13 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

switching network engineering product support autosys configuration dns networking system administration technical support active directory bi/ bw bw installation computer hardware microsoft windows desktop support lan troubleshooting ccna dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor and Maintain API Connections: Continuously monitor the API connection with the EU Information System to ensure it functions correctly and efficiently.
Issue Resolution: Resolve performance or availability issues promptly to ensure timely creation and management of DDS, in accordance with the requirements of the EU Deforestation Regulation (EUDR).
API Configuration and Management: Ensure the configuration, deployment, and management of other API connections between the EU Information System and Barry Callebaut s systems, where required.
Performance Analysis and Optimization: Analyze and optimize API performance by identifying bottlenecks and proposing improvements for greater efficiency.
Security Implementation: Implement and monitor security measures to secure the API connection.
Integration and Collaboration: Work with the central Digital and development teams to ensure seamless integration of the EU Deforestation Data Exception Handling team into Barry Callebaut s systems and software.
Technical Support: Provide technical support to the EU Deforestation Data Exception Handling team.
Documentation and Training: Create and maintain detailed technical & functional documentation and provide training and continuous support to users.
SAP Process Orchestrator Integration: Ensure API service consumption of SAP Process Orchestrator using REST that publishes DDS reference numbers into SAP as well as DDS security tokens.
Debugging and Log Analysis: Support debugging and log analysis of all API interactions to ensure smooth and efficient operation.
Collaboration with AMS: Work hand in hand with the official production environment support team (AMS). Communicate and align with AMS at all times to ensure all errors, issues, and improvements are quickly picked up and addressed.

Scope:

Global DDS Management: API connection for the DDS Management for all Barry Callebaut import/production/export flows globally.
Technical Support: Technical support for the EU Deforestation Data Exception Handling team.

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