Digital R&D - Software Engineering Operations Lead

The Digital R&D Software Engineering Operations Lead will be responsible for enabling smooth operations and resource management for the Digital R&D Delivery Engine teams in Hyderabad. This role focuses on ensuring successful onboarding, offboarding, space management, and equipment enablement for both internal and external resources. Acting as a central facilitator, the Operations Lead will coordinate closely with multiple stakeholders, including delivery engine leaders, Digital Tech, Facilities Management, and Vendor Partners, to support the dynamic growth of the Hub.

Key Responsibilities:

Operational Process & Resource Enablement

• Design, implement, and continuously improve operational processes and standards for delivery optimization.
• Ensure seamless onboarding and offboarding experiences for internal employees and vendor resources, including coordination of workspace, equipment, and system access.
• Act as the primary point of contact for employees regarding operational needs related to onboarding, offboarding, workspace, and equipment.

Space & Capacity Planning

• Own and manage local Digital R&D Hub space planning, including capacity forecasting and optimization in collaboration with delivery engine leadership (App CoE, Data Platform, Data Products).
• Partner with Facilities Management, Digital Tech, and vendor partners to ensure adequate workspace, equipment availability, and a smooth working environment for all team members.

Financial Monitoring & Reporting

• Track and manage financial elements related to resource allocation, facilities, and equipment.
• Collaborate with Finance teams to ensure accurate budgeting, forecasting, and reporting of operational expenses.

Performance Monitoring & Governance

• Support delivery engine leadership in monitoring key performance indicators (KPIs), Digital scorecards, and operational metrics.
• Prepare and communicate regular status updates and reports to the leadership team, ensuring transparency and proactive issue resolution.

Stakeholder Collaboration & Communication

• Facilitate and lead regular HUB Operations meetings to update leadership on people enablement, space planning, and operational activities.
• Coordinate with external partners and internal teams to align on resource needs, operational priorities, and continuous improvement initiatives.
• Drive proactive and clear end-user communication regarding onboarding, offboarding, workspace, and equipment processes.

Culture & Continuous Improvement

• Champion a service-oriented and continuous improvement mindset across the Hub operations.
• Embody and promote the Play to Win culture by demonstrating behaviors such as Stretch, Take Action, Act for Patients & Customers, and Think Sanofi First.

About You

Education & Experience

• Bachelors degree in business administration, Operations Management, or a related field.
• 12+ years of experience in Operations Management, preferably within Digital R&D or technology teams.

Skills & Competencies:

• Strong expertise in operational planning, resource enablement, budgeting, and reporting.
• Proven ability to manage multiple stakeholders and coordinate cross-functional teams to achieve aligned outcomes.
• Excellent problem-solving, negotiation, and influencing skills.
• Strong communication and interpersonal skills, capable of collaborating across technical, business, and finance domains.
• Results-oriented, self-motivated, and proactive with a continuous improvement mindset.
• Agile methodology and product lifecycle knowledge are a plus.
• Experience in Pharma R&D operations or digital healthcare environments is highly desirable.
• Fluent in English; proficiency in French, Spanish, or other languages is an advantage.