Digital Product Management / Digital Product Manager

Job Description

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Digital Product Manager. In this role, you will: Be passionate about customers, both internal and external. You ll enjoy connecting with them, to understand their needs and working with them to design the best customer experiences. You ll lead on market and customer discovery efforts, to understand customer needs to drive the long term vision for your product, using a range of research points to understand needs and opportunities. You ll ensure the global product journey is aligned with the commercial needs of the market, and adequate flexibility-control is left with site for BAU campaign operations, while also ensuring scalability of the product for a multi-market delivery Act as product owner for one or more product features, designing and driving delivery for customer experiences that are intuitive and scalable across the globe. Leading for your product, and across the wider product owner team(s), quarterly reviews of the vision, strategy and roadmap. You will deliver against a product roadmap and vision to meet and exceed customer and business outcomes. You will collaborate with the cross functional team and with your stakeholders to successfully deliver on the portfolio/product vision, understanding the importance of a minimum viable product, whilst not losing sight of opportunities for journey and delivery optimisation as the product scales. You ll take an Idea through discovery, design & development to Done through collaboration with market SMEs & the across the wider team to shape the end-to-end customer experience Use product management best practice to enable your product area to meet its OKRs (objectives and key results). Have a focus on customer personalisation and engagement; identifying and owning initiatives to personalise the experience for your products, to drive deeper engagement and commercialisation. Build strong partnerships with Markets, Transformation and Technology teams to deliver at pace and create an environment where teams thrive, working closely with cross-functional teams to ensure that all the right resources are aligned to ensure success, and everyone understands the priorities and end state vision of your product Be a key member within the multi-disciplined Digital team (Product Managers, Analysts, Design & UX Writers); exhibiting product management best practices and going the extra mile to delight our customers with amazing journeys. Requirements To be successful in this role, you should meet the following requirements: Experience of optimising on customer satisfaction, journey quality and consistency and revenue growth, across multiple channels with a focus on digital channels Experience leading on new product development and commercialisation, ideally with experience across digital channels Proven experience in product management, working with cross functional teams in an agile development process. Preferred experience in Conversational AI within a banking or Fintech environment Proven experience working with Confluence/Jira/Rally or similar product management tooling Passionate about customer experience and engagement Advocate of Design Thinking to take an idea to done Strong strategy, analytical and problem solving skills Experience translating business strategy and analysis into consumer facing digital products Team leadership & people management skills Strong thought leadership and influencing skills You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.