Job
Description
As a Digital Product Analyst you will support some of our important products and technology initiatives and priorities. This position will be based in Gurgaon, Haryana, India and will report into Director, Service Technology team. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention. What you will do Bring product priorities to life through a clear articulation of a user s journey, behaviors, needs, and pain points. Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live. Collaborate with internal business teams to obtain and prioritize analytic requirements and communicate required data models for enhancements to IT teams. Articulate and able to explain complex product issues to different audiences and leadership levels. Focus on gathering advanced understanding of multiple data structures, sources, and tools to guide business partners in the development of services analytics and reporting systems, which may include data visualization, business intelligence, or new data collection and accessibility. Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends. Equip service teams with access to relevant data, reports, and dashboards to manage their territory effectively and act on service delivery processes that drive increased Client Engagement thereby leading to retention. Continually look for ways to improve regular delivery of standard analysis/reporting through automation, streamlining, and migration to self-serve platforms. Enhance our capability to analyze and make sense of large sets of data and translate findings in a visually appealing manner that tell a story and help us make better data driven decisions. Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards Deliver all assignment work within quality standards and on time, often within stipulated timelines. Collaborate with team to update existing training content and/or create new training content. you're extraordinary at: Analytical problem solving and using fact-based decision making to solve business problems Thinking through a business lens, with a focus on understanding the customer - their pain points and key drivers Understanding and developing smart data flows, data sets, lenses and dashboards that enable the right business insights for SDAs Disciplined Scrum knowledge for different products in order to continuously increase velocity Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve. What you'll need : bachelors degree is required. Masters or advanced degree a plus 0-2 years of experience in Business intelligence building data sets, reports, and dashboards Industry knowledge of BI landscape and latest emerging tools supporting descriptive to perspective analytics Strong analytics skills and ability to break down complex problem. Proficiency on working with Excel and SQL Agile ability to anticipate need, be responsive and adapt to change Strong interpersonal and relationship skills, ability to influence decisions and gain consensus Excellent time and project management skills, ability to prioritize the most important projects to create business impact Ability to work effectively on multiple projects at the same time. Knowledge of Salesforce reporting/Tableau CRM is a plus. Knowledge of AAS is a plus. Knowledge of Python/R is a plus. What you'll get: In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including: A collaborative, positive culture. you'll work with people who are as enthusiastic, smart and driven as you are. you'll be managing the best of best. Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization. Competitive compensation and performance-based bonus structure
