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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Job Description:
About General Mills
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic
brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving
up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy
and continue to accelerate us into the future as an innovative force for good. General Mills was
founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the
Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision
of relentless innovation while being a force for good. The awards and recognition we’ve received
showcase our commitment to be a force for good:
Job Description
Purpose of the role
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We are seeking an experienced Technical Business Analyst to join our team and play a pivotal role in the success of our Direct-to-Consumer (DTC) and Marketing Technology initiatives.
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This role is responsible for the setup, integration, and ongoing support of SaaS-based Marketing Technology (MarTech) solutions, including connections to enterprise systems such as SAP.
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The ideal candidate will have a strong background in technical project delivery and systems integration, paired with analytical rigor and excellent communication skills. This individual will lead development and support activities across our DTC platforms and broader MarTech ecosystem, partnering closely with product, engineering, and vendor teams to ensure systems are functioning reliably and evolving to meet business needs.
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Key responsibilities include gathering and documenting requirements, supporting the full development lifecycle, troubleshooting and resolving system issues. This role is critical in ensuring our tools, data flows, and platform capabilities align with evolving business strategies, are reliable, and deliver value to our teams.
KEY ACCOUNTABILITIES
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Collaborate with the product team and the development team to translate business requirements into technical requirements.
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Create detailed project documentation including business requirements, functional specifications, user stories, and use cases.
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Analyze existing business processes and systems and identify areas for improvement and optimization.
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Conduct user acceptance testing (UAT) and ensure that the delivered solution meets the business requirements.
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Facilitate meetings, presentations, and discussions with stakeholders to ensure the project is moving forward on time, within budget, and meeting business objectives.
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Serve as a bridge between the product team and the development team, ensuring that both sides have a clear understanding of the business requirements and the technical implications.
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Manage multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and achieve objectives. This includes using project management methodologies to ensure projects are completed on time and within budget.
MINIMUM QUALIFICATIONS
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Education – Full time graduation from an accredited university
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4+ years of experience as technical business analyst in website product development teams
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Experience working with CMS and Shopify ecosystem
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Experience in a large, complex organization including teams with multiple geographies and across business and technology teams
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Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences
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Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
PREFERRED QUALIFICATIONS
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Experience with Agile development methodologies
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Working experience with Shopify, Oracle Commerce Cloud, or Loftware would be beneficial
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Experience with integrations between SaaS solutions: testing, troubleshooting, validating data flows
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Experience working in a fast-paced, dynamic environment
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Experience working with Content Management Systems(CMS)
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Deep understanding of SDLC, Design Principles, and CloudExposure to Google Analytics, Salesforce Marketing Cloud, Email Marketing, System Integration, and Data Forms.
Company Overview:
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
