Digital Media Coordinator

Job Description

📢 We’re Hiring: Digital Media Coordinator 📍 Location: Edappally, Ernakulam 💼 Experience: 1-2 years (₹15K) | 3+ years (₹20K+) Are you passionate about digital engagement and helping people find the right educational path? Join our growing team as a Digital Media Coordinator! ✨ About the Role: In this role, you will be the first point of contact for potential students reaching out through Instagram and WhatsApp. Your job is to provide timely, accurate information about our programs while ensuring a smooth and professional experience for every inquiry. 🔑 Key Responsibilities: ✅ Respond to daily Instagram DMs & WhatsApp messages ✅ Share accurate details on our programs, schedules & enrollment ✅ Collect & document lead information for follow-up ✅ Coordinate with marketing on promotions, content & FAQs ✅ Escalate complex queries to relevant team members ✅ Share content ideas based on audience feedback ✅ Maintain a friendly, professional, and consistent brand voice ✅ Track & improve response time and engagement metrics 📝 Qualifications: Experience in social media management or customer service Excellent written communication & professional tone Familiarity with Instagram & WhatsApp business tools Detail-oriented with strong multitasking skills Interest in education & student engagement Knowledge of healthcare training is a plus High school diploma required (Degree in marketing/communications preferred) 🌱 What You’ll Get: Flexible work environment (Remote/hybrid options, if applicable) Opportunity to grow with a fast-expanding healthcare education company Training on digital tools & systems A supportive, mission-driven team Career advancement in digital marketing & education Show more Show less