Excellent communication skills required.
5+ years of experience in Digital Marketing.
3+ years of Project Management experience is a must.
Experience in Project Management for Website Operations (development, changes, etc.).
Familiarity with CRM tools (as a secondary tool).
Experience with Project Management tools (Jira, Workfront preferred).
Experience with B2B and international projects.
Resource allocation experience (e.g., Email Marketing team).
Knowledge of CAN-SPAM & GDPR compliance.

Responsibilities

Assess and intake incoming projects and campaign requests; consult with Digital teams to convert projects, ensure all assets are available, prioritize work, assign resources, schedule kick-off calls, and apply appropriate SLAs to client requests.
Manage workflow and schedule of requests from intake to release while keeping all parties informed of status; escalate conflicts and risks, follow up on missing assets, and ensure proper project closure.
Enforce adherence to procedures and guidelines for workflow processes and deadlines to ensure a standardized approach and delivery.
Collaborate with Digital team leadership to maintain project management guidelines, best practices, and process documentation, aiming for continuous improvement.
Help avoid delays in client feedback by utilizing effective reminder tactics and proactively escalating issues that jeopardize timelines or require additional information.
Maintain strong working relationships (internally and client-facing) to ensure open communication regarding project or campaign priorities, requirements, and status.
Demonstrate extensive experience with job tracking software or project management systems, with Workfront as the preferred technology.
Provide prior traffic or project management experience handling multiple website projects simultaneously.
Exhibit attention to detail and the ability to work under tight deadlines, managing multiple projects in a fast-paced environment.

Behaviors

Self-motivated and proactive, with a forward-thinking mindset and initiative.
Strong communication skills with the ability to interact effectively across all levels and teams.
Elevated attention to detail, able to juggle and prioritize a large number of deliverables simultaneously.
Flexible approach to change; able to work effectively in a variety of situations and constantly seek improvements.

Required Qualifications

BA or BS in Marketing, Business Administration, or related field.
Minimum 3 years of relevant project management experience in a marketing or agency setting, with a solid understanding of integrated campaigns and digital projects.
Fluent in English, both verbal and written communication.

Nice to Have

Experience in insurance, finance industry, or benefits consulting.
Strong technical skills across Microsoft Office Suite and project management software (Workfront preferred).
Experience crafting and managing detailed work plans based on outlined scope and objectives.

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