Digital Customer Engagement Manager

Role Requirements

• Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)
• Excellent customer focus / Networking / Relationship Building /Results-driven / Self- organized / Decision making
• Strong knowledge of IT Service Management, SAP Basis and SAP Application
• Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
• Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
• Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
• Cloud architecture and IT technical infrastructure know-how
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• Understanding of escalation handling and procedures
• Experience in working with cross-cultural and cross-functional teams or individuals
• Proficiency in English (Written and verbal), additional (local) languages are plus

PC3 Delivery Partner Resource Requirement – MUST HAVE skills

Technical Skills

1. Strong knowledge of IT Service Management, SAP Basis and SAP Applications
2. Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
3. Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
4. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
5. Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

1. Excellent customer focus / Networking / Relationship Building /Results-driven / Self- organized / Decision making
2. Excellent communication skills (written and verbal)
3. Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution
4. Experience in working with cross-cultural and cross-functional teams or individuals
5. Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.