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Hexaware Technologies
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Digital CRM Architect

Digital CRM Architect

Hexaware Technologies

7 - 10 years

13 - 18 Lacs

mumbai pune chennai

Posted:6 days ago| Platform:

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Skills Required

crm product design gap analysis customer service design business processes data migration dynamics 365 sales architecture requirements gathering

Work Mode

Hybrid

Job Type

Full Time

Job Description

Dynamics 365 CE Technical Architect Description: The D365 CE Architect is involved in all aspects of implementing Dynamics 365 CE solutions from pre-sales work through the project life cycle to go-live and on-going support.
As a D365 technical architect you will be leading implementations on the D365 CE products with many advanced tools and techniques.
You will utilize standard implementation methodologies to deliver compelling solutions for our customers.

Responsibilities:

Delighting the customers with exceptional customer service

Oversee the development architecture process with the engineering team.

Design and build D365 solutions that meet client objectives.

Build existing and new D365 products.

Utilize your knowledge of business processes and best practices to advise and guide the customer during pre-implementation consulting engagements such as Requirements Gathering, Fit Gap Assessments, Design and Configuration.

Business and systems analysis and documentation

Product design and gap analysis to standard product functionality

Production of design, system, user and procedural documentation

Application configuration and setup

Provide system training to both internal and external clients

Liaising with on-shore and off-shore development teams to deliver robust solutions on time

Managing change control

Design and execution of data migration strategies

Demonstrate the capacity to plan, prioritize and organize your time, project schedules and multiple project activities.

Identify and analyze risks and issues for the program or project portfolio in conjunction with project managers

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Navi Mumbai Maharashtra

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Digital CRM Architect