Digital Client Service - Client Service Analyst

Role Overview: As a Client Service Delivery Analyst at JPMorgan Chase, your primary responsibility will be to drive client success by providing exceptional service, resolving issues, and enhancing relationships with strategic insights. You will play a crucial role in service center operations by addressing client inquiries, processing transactions, and troubleshooting issues. Your knowledge of the company's products and services will be essential in resolving issues and improving client relationships. Additionally, you will be involved in collaborating with internal stakeholders and maintaining awareness of fraud prevention strategies. Key Responsibilities: - Process client transactions accurately and efficiently, utilizing your developing knowledge of products and services. - Address client inquiries and troubleshoot issues by applying your understanding of operating procedures and digital literacy skills. - Participate in the end-to-end change management process, leveraging your proficiency in change management to influence others and mitigate stakeholder impact. Qualifications Required: - Knowledge or equivalent expertise in customer service operations, focusing on transaction processing and troubleshooting. - Demonstrated ability to build productive working relationships with internal stakeholders to drive mutually beneficial outcomes. - Experience in using problem-solving techniques to identify and resolve issues, with a focus on enhancing operational efficiency. Additional Details: N/A,