Digital Client Service - Client Service Analyst

If you are eager to contribute to delivering exceptional customer service and operational excellence, then joining our team as a Client Service Delivery Analyst at JPMorganChase is the perfect opportunity for you. In this role, you will play a vital part in our service center operations by providing top-notch customer service and support. Your responsibilities will include handling client inquiries, processing transactions accurately and efficiently, as well as troubleshooting any issues that may arise. Additionally, you will be identifying opportunities to recommend services based on client needs, utilizing your knowledge of our products and services to enhance client relationships. Effective planning and management of your work, along with developing skills in strategic planning, digital literacy, and process automation, are essential for achieving operational objectives. Collaboration with internal stakeholders, conflict mitigation, and a strong focus on fraud prevention strategies are all integral parts of this role. Key Responsibilities: - Process client transactions accurately and efficiently, utilizing your growing understanding of our products and services. - Address client inquiries and troubleshoot issues, applying knowledge of operating procedures and developing skills in digital literacy and process automation. - Engage in the end-to-end change management process, using your foundational proficiency in change management to influence others and minimize stakeholder impact. Required Qualifications and Skills: - Knowledge or equivalent expertise in customer service operations, particularly in transaction processing and troubleshooting. - Demonstrated ability to build effective working relationships with internal stakeholders to drive mutually beneficial outcomes. - Experience in utilizing problem-solving techniques to identify and resolve issues, focusing on enhancing operational efficiency. Preferred Qualifications and Skills: - Proficiency in leveraging AI/ML technologies and implementing automation tools to improve client solutions, streamline processes, and boost efficiency. - Skilled in driving continuous improvement initiatives to ensure high-quality client experiences. - Developing ability to apply cultural intelligence and data & tech literacy for engaging with diverse clients and delivering innovative solutions. - Basic knowledge of cybersecurity best practices for safeguarding client data, with developing skills in quantitative reporting for informed decision-making.,