Dialer Real-Time Analyst (RTA)

Dialer Real-Time Analyst (RTA)

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About the Role

Dialer Real-Time Analyst (RTA)

Key Responsibilities

• Real-time monitoring of inbound/outbound dialing campaigns.
• Importing and managing dialer lists, starting/stopping campaigns as required.
• Adjusting dialing pace and flagging agent behavior to leadership.
• Managing agent profiles, assignments, and contact list criteria.
• Daily scheduling adjustments in the Workforce Management (WFM) system.
• Auditing dialer settings to ensure compliance with regulations.
• Collaborating with operations leadership to balance business goals.
• Responding to requests, queries, and issues across departments promptly.

Qualifications

• Minimum 2 years of collections experience in a voice contact center.
• Hands-on experience with

  LiveVox

  or similar dialer systems.
• Advanced proficiency in

  MS Excel

  and data reporting.
• Strong analytical and problem-solving skills in high-pressure environments.
• Flexible to work after-hours or on-call when required.

📌 How to Apply:

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