Dialer Real-Time Analyst (RTA)

You are an experienced Dialer Real-Time Analyst (RTA) looking to join a dynamic contact center operations team located in Thane. Your primary responsibility will be to utilize your expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity. Your key responsibilities will include real-time monitoring of inbound/outbound dialing campaigns, importing and managing dialer lists, adjusting dialing pace, managing agent profiles and assignments, making daily scheduling adjustments in the Workforce Management (WFM) system, auditing dialer settings for compliance, collaborating with operations leadership, and responding promptly to requests and issues across departments. To qualify for this role, you must have a minimum of 2 years of collections experience in a voice contact center, hands-on experience with LiveVox or similar dialer systems, advanced proficiency in MS Excel and data reporting, strong analytical and problem-solving skills in high-pressure environments, and flexibility to work after-hours or on-call when required. If you are interested in this position, please click Apply or send your updated resume to saloni@digifocal.in or share it on 9819326207 with the subject line Dialer RTA Application [Your Name].,