As a valuable member of ComparePolicy.com, you will be responsible for the following roles and responsibilities: - Designing and modifying CRM for OUTBOUND operations - Demonstrating knowledge of Outbound Routes and Trunks - Maintaining PRI (Primary Rate Interface) and SIP (Session Initiation Protocol) - Configuring GSM Gateway and managing Data Uploading and re-churning - Creating and modifying Agent IDs, and aligning agents accordingly - Setting and maintaining Pacing parameters for team productivity - Analyzing calling strategies, resolving issues, and making suggestions for improvement - Designing and modifying IVR (interactive voice response) systems - Uploading and managing Voice files for IVR - Having basic knowledge of Salesforce Administrator - Managing Customer Service, collections, Sales & Marketing Campaigns - Monitoring Dialer KPIs to enhance the process efficiency - Setting up data communication using IP addresses, Broadband, and Leased line - Installing and uninstalling Linux, Windows OS, Network tools, and software applications - Possessing good knowledge of Firewall and ensuring system configuration management - Monitoring and administering IT Infrastructure including Laptops, Desktops & Printers - Installing and configuring Windows Operating System - Understanding Web Servers, Control Panels, File sharing Servers, etc. Additionally, ComparePolicy.com is committed to providing a conducive environment for your professional growth. Our focus on employee development, industry-standard remuneration, and opportunities for skill enhancement make us an ideal place to learn and evolve. If you are a skilled, dedicated, and experienced professional looking to realize your full potential in a dynamic work environment, we encourage you to share your CV with us at careers@comparepolicy.com. Location: Noida Industry Type: BPO / Call Centre Experience: 3 - 4 years Education: Any Graduate Employment Type: Full-Time, Permanent Salary: No bar for the right candidate For any inquiries, please contact us at +91-9311238043 or +91-9311238042.,

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Dialer manager