Device Support Delivery Manager

Locuz

3 - 8 years

6 - 10 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

procurement patch management computer science change management automation team management analytical windows microsoft information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage end-to-end delivery of end-user device support and deployment services.
Oversee lifecycle management of desktops, laptops, and mobile devices, including provisioning, configuration, patching, and retirement.
Lead technical operations for
Windows Autopilot
,
Microsoft Intune
,
JAMF
, and
Apple Business Manager (ABM)
.
Ensure timely resolution of incidents, requests, and escalations related to end-user devices.
Define and monitor key performance indicators (KPIs), SLAs, and compliance standards.
Collaborate with OEMs and vendors for device procurement, warranty support, and issue resolution.
Drive continuous improvement initiatives in device support processes and automation.
Prepare and maintain Standard Operating Procedures (SOPs) and documentation.
Provide regular updates, reports, and presentations to management and stakeholders.
Mentor and guide the device support team to ensure high-quality service delivery.

Technical Skills Required:

Strong knowledge of
Windows and macOS
operating systems.
Hands-on experience with:
- Microsoft Autopilot
  device provisioning and deployment.
- Microsoft Intune
  MDM/MAM configuration, compliance, and policy management.
- Apple Business Manager (ABM)
  integration and Apple device management.
- JAMF Pro
  Mac device enrollment, policies, and application management.
Familiarity with imaging, software deployment, and patch management tools.
Understanding of the ITIL framework, incident, and change management processes.
Knowledge of OEM products such as Dell, HP, Lenovo, and Apple hardware.

Soft Skills & Communication:

Excellent
English communication skills
both written and verbal.
Strong stakeholder and vendor management capabilities.
Ability to work cross-functionally with global teams.
Leadership and team management experience.
Analytical thinking, problem-solving, and decision-making skills.

Educational Qualification:

Bachelor s Degree in Information Technology, Computer Science, or a related field.
Relevant certifications preferred:
Microsoft Certified: Endpoint Administrator
,
JAMF Certified Tech
,
ITIL Foundation
, etc

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