Development Support Analyst

0 - 3 years

2 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Vistex

Development Support Analyst

will be to coordinate the software issues reported by customers and document the resolutions. This position will have constant interactions with clients.

Responsibilities:

  • Troubleshoot issues by replicating, debugging, identifying, diagnosing, and resolving second and third level software support issues
  • Interact with customers to ensure problems are clearly defined
  • Assist customers with issues during software installations and upgrades
  • On-call support during product installation/upgrade of customer systems
  • Learn and understand the application products developed by the business
  • Suggest methods for improving efficiency and service to customers and associates
  • Perform other duties as assigned

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