Developer(Contract)

Job Title: ServiceNow CMDB Specialist Experience with ServiceNow CMDB configuration Familiarity with the Common Service Data Model (CSDM) within ServiceNow Establish integrated and systematic processes in support of related Configuration Management processes. Develop the organizations expertise in the Configuration Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes. Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management. Maintains CIs to ensure CMDB accuracy and completeness. Delivers innovative, flexible, integrated asset management and configuration management solutions to meet NCR s evolving business needs including management of SaaS / cloud assets and services Owns the development requirements and implementation of Asset and Configuration Management governance including standards, policies and procedures. Evaluates and recommends improvements to the existing ServiceNow CMDB design, implementation and management. Understands the ServiceNow CSDM (Common Services Data Model) and the interrelationships to ITSM, Asset Management, Application Portfolio Management (APM), ITSM processes and other ServiceNow related interconnectivity. Defines technology requirements for CMDB as well as integration requirements to support other IT Service Management, Asset Management and other processes. Owns the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications to servers and databases. Ensures CMDB data is current and accurate; determines best-practices and procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources, and manual input processes as necessary. Develops and implements best practice asset and configuration standards, policies and procedures for planning, recording, monitoring and maintenance of software and hardware assets. Identifies critical success factors and develops/reports on process performance metrics and monitoring. Determines operational reporting including configuration status, license consumption, license entitlement, warranty, and other IT asset reporting. Provides coaching and conducts training for CMDB stakeholders to ensure appropriate understanding of the system and its relationship to other key IT processes.