Desktop Support

Roles & Responsibilities:

• User onboarding/offboarding: account creation, Outlook setup, VPN access, device preparation.
• Install and configure Windows, Mac, Linux OS; user data backup/restore.
• Dispatch and track laptops via transport partners/courier; recollect and inspect returned devices.
• Coordinate repairs, replacements, and procurement with vendors.
• Manage Microsoft 365 (Exchange Admin Center) for user/mailbox lifecycle.
• Administer Active Directory and Group Policy.
• Configure and maintain VPN connections for secure access.
• Provide remote/onsite desktop support and troubleshoot IT hardware/software issues.
• Manage IT asset inventory and software subscriptions.
• Monitor endpoint protection (preferred: CrowdStrike) and apply security policies.
• Record, prioritize, and resolve IT support tickets; maintain clear user communication.
• Generate IT asset, ticketing, and vendor reports for management review.
• Support ISO/ITSM processes and compliance documentation.
• Coordinate with vendors/partners for procurement, repairs, and logistics.

Skills:

• 3–5 years of IT support / system admin experience.
• OS installation and troubleshooting (Windows, Mac, Linux).
• Microsoft 365, Exchange Admin Center, Outlook configuration.
• VPN setup, Active Directory, Group Policy management.
• Endpoint security management (preferred: CrowdStrike).
• Hardware diagnostics, repair, vendor coordination.
• Asset lifecycle tracking, inventory management.
• Cloud environment knowledge (AWS, Azure, GCP).
• Strong communication, documentation, and reporting skills.

Job Type: Full-time

Experience:

• Desktop support: 3 years (Required)
• Active Directory: 3 years (Required)
• Endpoint Security Management: 2 years (Required)

Work Location: In person